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Complaints

Making a complaint

MDSI is committed to providing the best possible service but we know things don’t always go the way they should. When this happens we want you to tell us. In our "Making a Complaint" brochure (see below) you will find information about how to make a complaint, including what you can do if you are not satisfied with the way we handle your complaint.

You can make a complaint yourself or your partner, family member, friend, carer or anyone else you chose can make and manage a complaint on your behalf.

How we deal with a complaint

We will contact you within 5 days of receiving your complaint. The investigation of your complaint may take some time but we will endeavour to have it resolved within 25 days and we will keep you informed of the progress of your complaint. Once our investigation is complete you will be contacted about our findings and you will have the opportunity to comment and provide feedback.

Important things to remember

HOW TO MAKE A COMPLAINT

There are several different ways you can make a complaint.

You can:

Note - The translate button on our website will change to language to your preferred one. You can also submit all written complaints in your preferred language.

Complaints Guarantee

Who you can contact if you are not satisfied with the way your complaint was handled?

If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our Executive Officer. You are also able to contact any of the agency listed below:

 

Australian Human Rights Commission

Complaints Infoline: 1300 656 419
TTY: 1800 620 241
Email: complaints@humanrights.gov.au
Web: www.humanrights.gov.au

Anti-Discrimination Board (NSW)

Phone: (02) 9268 5544
Email: complaintsadb@justice.nsw.gov.au
Web: www.antidiscrimination.justice.nsw.gov.au

department of family and community services

Phone: (02) 9377 6000
TTY: 133 677
Email: servicembx@facs.nsw.gov.au
Web: www.facs.nsw.gov.au

Ombudsman Office (NSW)

Phone: (02) 9286 1000
Toll Free: 1800 451 524
TTY: 133 677
Email: nswombo@ombo.nsw.gov.au
Web: www.ombo.nsw.gov.au

 
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CALENDAR OF EVENTS
Wednesday
21
Nov 2018

THE STAPLES BAG POP UP SHOP

now available at MDSI

1:00pm to 2:30pm
MDSI Activity Centre (Blue House),

Wednesday
21
Nov 2018

CARERS END OF YEAR CELEBRATION!

@ Enzo's Cucina Gregory Hills

11:30am
Leaving from The Manse, 32 Lithgow

Friday
23
Nov 2018

Cultural Awarness Tour

Visiting Al Mahdi Mosque, Mukti Gupteshwar Mandir Hindu Temple & Wat Pa Buddharangsee Temple

10:00am to 2:00pm
Leaving from MDSI Activity Centre

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