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Complaints

MDSI is committed to providing the best possible service but we know things don’t always go the way they should. When this happens we want you to tell us.

You can make a complaint yourself or your partner, family member, friend, carer or anyone else you chose can make and manage a complaint on your behalf. There are also several different ways you can make a complaint.

You can:

Note - The translate button on our website will change to language to your preferred one. You can also submit all written complaints in your preferred language.

Complaints Guarantee

Who can contact if you are not satisfied with the way your complaint was handled?

If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our Executive Officer. You are also able to contact any of the agency listed below:

 

Australian Human Rights Commission

Complaints Infoline: 1300 656 419
TTY: 1800 620 241
Email: complaintsinfo@humanrights.gov.au

Anti-Discrimination Board (NSW)

Phone: (02) 9268 5555
TTY: (02) 9268 522
Email: complaintsadb@agd.nsw.gov.au

Family & Community Services, Ageing, Disability & Home Care

Phone: (02) 9377 6000
TTY: (02) 9377 6167
Email: servicembx@facs.nsw.gov.au

Disability Complaints Service

Phone: (02) 9370 3100
Toll Free: 1800 422 015
TTY: (02) 9318 2138
TTY Toll Free: 1800 422 016

Ombudsman Office (NSW)

Phone: (02) 9286 1000
Toll Free: 1800 451 524
TTY: 133 677
Email: nswombo@ombo.nsw.gov.au
Webmail: www.ombo.nsw.gov.au

Multicultural Disability Advocacy Association

Phone: (02) 9891 6400
National Relay Service: 133 677
Toll Free Phone: 1800 629 072
Telephone Interpreter Service: 131 450
Email: mdaa@mdaa.org.au
Web: www.mdaa.org.au

DOWNLOADS Complaints Brochure
CALENDAR OF EVENTS
Thursday
20
Jul 2017

Women In Small Business

Session 1: Business Goal Setting

10:00am to 12:00pm
MDSI Activity Room, Ground Floor,

Wednesday
26
Jul 2017

THE STAPLES BAG POP UP SHOP

now available at MDSI

1:00pm to 2:30pm
MDSI Activity Centre (Blue House),

Saturday
29
Jul 2017

MACARTHUR HEIGHTS COMMUNITY

An Evening with the Stars

5:30pm
Cnr Milky Way & University Drive (

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