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Customer Service Charter

FOCUS Connect Customer Service Charter sets out your rights and how you will be treated when you participate in any of our service or programs. It also sets out how we can work together to achieve the best possible result for you and what you can do to help us provide the best programs and services.

OUR COMMITMENT TO YOU

FOCUS Connect is committed to delivering a high standard of service to customers (also known at FOCUS Connect as clients, consumers and participants) regardless of age, gender, sexuality, ethnic or cultural background, religion, disability or socio-economic status. In our dealings, we will strive to be informative, helpful and to act at all times with due care and diligence.

WHAT YOU CAN EXPECT FROM MDSI:

YOU CAN HELP US PROVIDE THE BEST SERVICE FOR YOU BY:

HOW TO CONTACT US:

If you have any feedback or a complaint, we want to know. You can:

DOWNLOADS Customer service charter v4
CALENDAR OF EVENTS
Tuesday
25
Feb 2020

Cooking with Kulcha

Focus Connects Young Women's Support Group

4:30pm to 5:30pm
Focus Connect Activity Centre (Blu

Wednesday
26
Feb 2020

Cook & Chat Interkulcha Kitchen

Practice your English, cook, chat, make new friends and share a meal together.

9:30am to 10:30am
Focus Connect Activity Centre (Blu

Wednesday
26
Feb 2020

Tuning into Teens Parenting Program

A free six-session parenting program for parents of teens aged 12 - 17 years.

10:00am to 12:00pm
Focus Connect, L3, 171 - 179 Queen

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