Complex Case Support Services
Complex Case Support (CCS) delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. Commencing nationally in October 2008, the program provides flexible, tailored and localised responses to meet the individual needs of each case. CCS is specifically targeted at supporting clients whose needs extend beyond the scope of core settlement services (such as the Humanitarian Settlement Services (HSS) program and the Settlement Grants Program (SGP)). The program is designed to work in partnership with settlement and mainstream services to address the often significant barriers these clients face in settling in Australia.
Humanitarian Services Panel
CCS services are delivered nationally through the Humanitarian Services Panel. The panel comprises 38 organisations which have demonstrated experience in providing case management services to humanitarian entrants and are able to provide services on a needs basis.
MDSI has now been approved to deliver services through the Humanitarian Services Panel; some of the most vulnerable people in our community are helped to overcome the extreme difficulties they face in settling into a new country.
CCS has three main client groups:
- Refugee entrants
- Special Humanitarian Program entrants
- Protection visa holders and persons who hold or have held a Temporary Protection visa.
Clients are eligible for services for up to five years after their arrival in Australia. Flexibility may be shown to this timeframe in exceptional circumstances.
How to refer a client to the services
Anyone can refer a client for CCS assessment including:
- DIAC funded service providers
- Commonwealth, state or territory government agencies
- Community and health organisations
- Volunteer groups
- Self referral
MDSI has two approved Complex Case Management practitioners.