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Complex Case Support Services

SERVICES

Complex Case Support (CCS) delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. Commencing nationally in October 2008, the program provides flexible, tailored and localised responses to meet the individual needs of each case. CCS is specifically targeted at supporting clients whose needs extend beyond the scope of core settlement services (such as the Humanitarian Settlement Services (HSS) program and the Settlement Grants Program (SGP)). The program is designed to work in partnership with settlement and mainstream services to address the often significant barriers these clients face in settling in Australia.

Humanitarian Services Panel

CCS services are delivered nationally through the Humanitarian Services Panel. The panel comprises 38 organisations which have demonstrated experience in providing case management services to humanitarian entrants and are able to provide services on a needs basis.

MDSI has now been approved to deliver services through the Humanitarian Services Panel; some of the most vulnerable people in our community are helped to overcome the extreme difficulties they face in settling into a new country.

Client Eligibility

CCS has three main client groups:

Clients are eligible for services for up to five years after their arrival in Australia. Flexibility may be shown to this timeframe in exceptional circumstances.

How to refer a client to the services

Anyone can refer a client for CCS assessment including:

MDSI has two approved Complex Case Management practitioners.

CALENDAR OF EVENTS
Monday
26
Jun 2017

Family Fun Day

June Activity: Family Music Day

10:00am to 12:00pm
Gumnut Cottage, Gould Road, Claymo

Monday
26
Jun 2017

Biggest Morning Tea

Join us at Cafe Kulcha as we raise funds for the Cancer Council at out Biggest Morning Tea.

9:00am to 11:00am
Cafe Kulcha, Level 1, 171 -179 Que

Thursday
29
Jun 2017

Women in Small Business

Pop Up Shop

9:00am to 5:00pm
Glenquarie Town Centre, Cnr Victor

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