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Complex Case Support Services

SERVICES

Complex Case Support (CCS) delivers specialised and intensive case management services to humanitarian entrants with exceptional needs. Commencing nationally in October 2008, the program provides flexible, tailored and localised responses to meet the individual needs of each case. CCS is specifically targeted at supporting clients whose needs extend beyond the scope of core settlement services (such as the Humanitarian Settlement Services (HSS) program and the Settlement Grants Program (SGP)). The program is designed to work in partnership with settlement and mainstream services to address the often significant barriers these clients face in settling in Australia.

Humanitarian Services Panel

CCS services are delivered nationally through the Humanitarian Services Panel. The panel comprises 38 organisations which have demonstrated experience in providing case management services to humanitarian entrants and are able to provide services on a needs basis.

MDSI has now been approved to deliver services through the Humanitarian Services Panel; some of the most vulnerable people in our community are helped to overcome the extreme difficulties they face in settling into a new country.

Client Eligibility

CCS has three main client groups:

Clients are eligible for services for up to five years after their arrival in Australia. Flexibility may be shown to this timeframe in exceptional circumstances.

How to refer a client to the services

Anyone can refer a client for CCS assessment including:

MDSI has two approved Complex Case Management practitioners.

CALENDAR OF EVENTS
Thursday
28
Jun 2018

SAFE DRIVE, STAY ALIVE

MDSI's U Turn Program

4:00pm to 5:30pm
MDSI Activity Room, Ground Floor (

Thursday
28
Jun 2018

MACARTHUR HEIGHTS COMMUNITY

Reference Group (MHCRG)

7:00pm
Macarthur Heights Land Sale Office

Tuesday
3
Jul 2018

STEPPING ON

A Falls & Prevention Program for Seniors

11:0am to 2:00pm
The Manse, 32 Lithgow Street, Camp

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